Payment confirms and secures your appointment and assumes agreement to the Terms & Conditions.

We politely ask that the session, workshop or class balance must be paid upon booking to secure the space.

If We (DREAMS Dog Club) must cancel for any reason, we will rearrange the session at no extra cost to you, our client.

If you (the client) have to cancel a session, no refunds shall be offered. 

If you (the client) miss a lesson from club block no refunds will be issued. Missed lessons can not be transferred. 

In the event the client does not arrive for the session, or arrives late, no refunds shall be given and the session will finish at the originally arranged time.

We cannot offer refunds after a session has been taken.

If after paying for a workshop or class, you decide to cancel, 48 hours' notice is required and a full refund will be offered minus a £20 admin fee. Failure to provide 48 hours' notice of cancellation will result in no refund.

On occasion we may require you to consult with your vet if we deem it necessary and can refuse further training if you choose not to do so.

The trainer will apply personal judgement and reserves the right to cut a session short in the event your dog is not coping or the weather effects training or dog welfare.

Dogs must be kept under control and on a lead at all times whilst attending our training venue. Failure to do so may result in us asking you to leave with no refund.

You are responsible for your dog at all times. 

You agree to follow the management and training advice offered and we cannot accept responsibility for any incidents which occur when our advice has not been followed.

Dog waste is the responsibility of the care giver to pick up and take away/dispose of during sessions. 

We are happy for children to be present but they remain the responsibility of the parent/carer and may not handle the dog or lead unless we deem it appropriate.